Who do you call with a technology problem when you just aren’t sure who to call?
The Help Desk!
The Help Desk is the first point of contact for all technology issues. We use a ticketing system (Web Help Desk) that allows the Help Desk to take in all of the information about your problem and then assign the Web Help Desk Ticket to the appropriate person within IT. So, never worry if you aren’t sure who the appropriate person is to call. Just call the Help Desk and your problem will be routed to the right spot.
IT’s customer service score continues to rise!
Congratulations to Mercy Gonzalez-Chavez,
recepient of the 2013 Helen A. Ward Crossley Distinguished Service Award
Service Excellence Award Winners!